Privacy Policy

1. Information We Collect

We may collect personal information directly from you when you submit a website form, register for NHS prescription delivery, make a prescription enquiry, book a healthcare service, or contact our pharmacy team.

Depending on the service you use, the information we may collect can include:

• Contact information: your name, telephone number, email address and relevant contact details.
• Prescription information: information required for NHS prescription delivery registration and prescription-related enquiries.
• Healthcare information: relevant information you provide when making a Weight Loss Consultation booking, Travel Vaccination booking or Pharmacy First enquiry.
• Website enquiry information: information submitted through general contact forms and other website forms.
• Communication information: information provided when you contact us by telephone, email or WhatsApp.
• Technical information: information such as your IP address, browser type, device type and basic website usage information where collected through cookies or similar technologies.

2. How We Use Your Information

We may use your personal information for the following purposes:

• To respond to website forms and general contact enquiries.
• To register and communicate with you regarding NHS prescription delivery services.
• To respond to prescription enquiries and provide relevant pharmacy support.
• To arrange and manage Weight Loss Consultation bookings.
• To arrange and manage Travel Vaccination bookings.
• To respond to Pharmacy First enquiries and determine the appropriate support available.
• To communicate with you by phone, email or WhatsApp where appropriate.
• To maintain appropriate healthcare and pharmacy records.
• To improve our website, services and customer communications.
• To comply with applicable legal, regulatory and professional requirements.

3. Legal Basis for Processing

We process personal data using appropriate legal bases under UK data protection legislation. Depending on the circumstances, these may include:

• Consent: where you have given permission for us to use your information for a specific purpose.
• Legal obligation: where processing is necessary for us to comply with legal or regulatory requirements.
• Legitimate interests: where processing is necessary for legitimate operational, communication or service-related purposes and your rights are appropriately protected.
• Provision of healthcare services: where processing is necessary to provide or manage relevant pharmacy and healthcare services.

4. Data Sharing and Disclosure

We only share personal information where there is an appropriate legal basis and where it is necessary for the relevant service, legal requirement or healthcare purpose.

Depending on the circumstances, information may be shared with:

• Healthcare professionals, GP practices and relevant NHS services where necessary to support your care or prescription services.
• Service providers that help us operate our website, forms, communications or other pharmacy services.
• Appropriate healthcare or professional organisations where necessary for a healthcare service.
• Regulatory, governmental or legal authorities where disclosure is required by law.

5. Data Retention

We retain personal information only for as long as necessary for the purpose for which it was collected and to meet applicable legal, professional and healthcare record-keeping requirements.

Different types of healthcare and pharmacy information may be retained for different periods depending on the applicable requirements.

6. Your Rights

Under UK data protection legislation, you may have rights regarding your personal information, including the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request restriction of processing in certain circumstances.
• Object to certain types of processing.
• Request deletion of personal information where applicable.
• Withdraw consent where processing is based on consent.

7. Security Measures

We take appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

Access to personal information is limited to those who need it for legitimate pharmacy, healthcare, administrative or legal purposes.