Privacy Policy

1. Information We Collect

We may collect personal data directly from you or from third parties, as well as automatically through your use of our website. The types of personal data we may collect include:

• Contact information: such as your name, email address, phone number, and delivery address.
• Healthcare and prescription information: details necessary to process NHS repeat prescriptions and private clinical consultations.
• Payment information: details necessary to process transactions securely.
• Interaction history: including order history, consultation records, and communication preferences.
• Technical information: such as your IP address, device type, and browser information collected through cookies and tracking technologies.

2. How We Use Your Information

We may use your personal data for the following purposes:

• To process and fulfil your orders for prescriptions and pharmacy services.
• To communicate with you regarding your prescriptions, account, and clinical inquiries.
• To send relevant healthcare updates and operational communications.
• To improve our professional services, digital tools, and website functionality.
• To comply with regulatory obligations set by healthcare governing bodies and enforce our terms and policies.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Performance of a contract: To fulfil our service obligations to you when dispensing medications or delivering healthcare services.
• Consent: To send marketing communications or process specific data where you have provided explicit consent.
• Legitimate interests: To pursue our legitimate operational interests, such as service improvement and fraud prevention.
• Legal obligation: To comply with healthcare regulations and statutory obligations.

4. Data Sharing and Disclosure

We may share your personal data with third parties in the following circumstances:

• With healthcare partners, GP surgeries, and NHS systems to coordinate and fulfil prescription services.
• With trusted service providers who assist in operating our website, payment processing, and medication delivery.
• With regulatory or legal authorities when required by law or legal proceedings.
• In connection with business restructuring, where personal data may be transferred under strict confidentiality.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including compliance with NHS and UK pharmacy data retention regulations.

6. Your Rights

Under UK data protection legislation, you have certain rights regarding your personal data, including the right to:

• Access and receive a copy of your personal data.
• Rectify any inaccuracies in your personal data.
• Request the deletion or restriction of your personal data.
• Object to the processing of your personal data.
• Withdraw your consent at any time where processing is based on consent.

7. Security Measures

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction.